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Self-Help Credit Union

Coronavirus Impact - We are here to help


3/26/20

Important Account Information: Even Easier Access to Your Funds During COVID-19

You’re part of the Self-help family and we want to make sure you're taken care of. In these unsettling times, we're looking out for members by taking the following steps, all of which will be in place through June 30:

  • Waiving all early withdrawal penalties on term certificate (CD) and club accounts.
  • Removing our monthly limit on IRA withdrawals for members of a qualified age (IRS penalties still apply for members under the age of 59½).
  • Refunding the $5.00 monthly maintenance fee on individual checking accounts.
  • Eliminating shared branching withdrawal fees.
  • Making it easier to deposit checks from the safety of your own home using our mobile app.

If you do not have an ATM or debit card, we advise you to get one as soon as possible. This will help you avoid unnecessary contact with others while ensuring uninterrupted access to cash in your accounts.

Don't forget you can also access mobiletelephone and online banking around the clock from the safety of your home.

Experiencing financial difficulties? Call Member Services at 877-369-2828 and see if we can help.


3/23/20

Loan Relief for SHCU Borrowers:

As we seek to protect our members’ health and safety during the COVID-19 outbreak, we also are taking immediate action to help provide financial relief.

Hardship Relief Request:

Self-Help Federal Credit Union members who currently have a consumer loan with us may be eligible for assistance with future payments. To be eligible, you must be experiencing hardship directly related to COVID-19.

This offer applies to current, personal loans (car loans, share-secured loans, and other consumer loans). An application is required. You can apply using an online application or members may email completed applications to collections@self-helpfcu.org.

Skip-A-Payment:

Self-Help Federal Credit Union is offering a chance to skip a currently due payment on qualifying loan products during this national health crisis. To be eligible, you must be experiencing hardship directly related to COVID-19.

This offer applies to current, personal loans (car loans, share-secured loans, and other consumer loans). An application is required. You can apply using an online application or members may email completed applications to collections@self-helpfcu.org.

As an additional health and safety precaution, Self-Help FCU  is limiting member access to our branch lobbies – a few members at time -- to allow for social distancing.  Our Member Services department is happy to answer any questions: 877-369-2828


3/19/20

Update on Self-Help branch service:

Before visiting a Self-Help branch, please check our Locations page for information on the status in your specific location. Access to our branch lobbies is now restricted until further notice. Where available, drive-thru and ATM services remain open and fully functional. You can find more information about Self-Help branch accessibility here.

We encourage you to use mobile banking and online banking as much as possible. These services are available 24/7 and allow you to make payments, view transactions, check account balances and more. If you need help with these services, please call our Member Services team at 877-369-2828.


3/13/20

A message for our members, borrowers and lending partners:

You’re part of the Self-Help family and we want you to know your health and well-being is a top priority. As we monitor the impact of the coronavirus (COVID-19) and the situation continues to evolve we are committed to remain responsive to your financial needs.

Members can access your account 24/7 through online or mobile banking, where you can make payments, view transactions, check account balances and more. Member Services is also available by phone at 877-369-2828, Monday through Thursday, between the hours of 7:00 a.m. to 5 p.m., Friday from 7:00 a.m. to 6 p m., and on Saturday from 9:00 a.m. - 1:00 p.m. (all times pacific)

Not yet signed up for mobile banking? Member services can help. Be sure to give them a call.

We encourage you to take advantage of these online resources. We have also taken several precautionary measures at each of our branches to ensure we are following best practices to mitigate risks for our team and the public. Drive-up teller service is also available at many branches. We ask that you please refrain from visiting a branch lobby if you are not feeling well.

We’re here to help find solutions and understand that the impact of COVID-19 may affect areas beyond your control. There may be instances where members find themselves facing financial difficulties. Our team is here to help.

  • Mortgage borrowers can call our hotline at 877-369-2828, ext. 7648 for residents in the Midwest and ext. 7214 if you live in California.  We can offer financial guidance and discuss options and solutions that may be available to you.
  • Car loans, signature loans and other consumer borrowers can determine what options may be available by calling our collections team at 209-342-3795.
  • Commercial loan borrowers can contact their loan officer or commercial loan servicing at 800-747-3215.

Not sure who to call? Member Services can help you find your way. Call 877-369-2828 during the hours mentioned above.

We will continue to monitor this quickly evolving situation and are here to assist members as needed.

Finally, keep up to date with the latest information from the Centers for Disease Control and Prevention website at cdc.gov. Be sure to follow our website and social media pages for the most current branch information that affects our members.

Thank you for being part of the Self-Help family.  Let's all work together to stay safe, healthy and well informed.