Self-Help currently has multiple websites, including both www.self-helpfcu.org and www.self-help.org.

We are transitioning to a single, unified website under the URL www.self-help.org to better represent who we truly are: a family of nonprofit organizations united by a shared mission of creating and protecting ownership and opportunity for all.

Learn more about our structure and the Self-Help family of organizations: self-helpfcu.org/who-we-are/about-us/our-structure

Yes. You will use your current username and password when logging into your account from the new website.

Self-Help operates two separate credit unions. Self-Help Federal Credit Union is chartered by the National Credit Union Administration (NCUA), with account insurance up to $250,000 provided by NCUA. Self-Help Credit Union is chartered by the state of North Carolina and also has accounts insured up to $250,000 by NCUA.

The two credit unions serve different states: Self-Help Federal Credit Union operates in California, Connecticut, Illinois, South Carolina, Washington and Wisconsin, and Self-Help Credit Union operates in Florida, Georgia, North Carolina and Virginia. Otherwise, the credit unions are virtually identical. We have the same mission and offer the same deposit and loan products at the same rates and terms. In both credit unions, we are committed to investing in our local communities and serving our members.

Find your state below — for most members, the state you live in will tell you which credit union you belong to.

Don't see your state, or otherwise not sure? Give us a call at (877) 369-2828.

Yes, https://www.self-help.org is a secure and legitimate website, owned by Self-Help. We deploy advanced security and fraud prevention technology, so you can always rest assured that your information is safe with us. If you have any concerns or questions, please reach out to us directly to confirm.

Emails from Self-Help will be from an email address with one of two domains: either @self-helpfcu.org or @self-help.org. You might notice our email domain changing with the new website; that's still us! We'll be sending messaging from the self-help.org domain, but you might still hear from your local branch staff from a self-helpfcu.org domain. (Examples: [email protected], [email protected] and [email protected])

Emails from Self-Help will never ask for your username, password, or account information. If you're unsure about any communication claiming to be from Self-Help, call our Member Support team directly at (877) 369-2828 to verify.

We are also upgrading our mobile app and our online banking platform. That upgrade will roll out to Self-Help Federal Credit Union members in December.

What to look forward to:

• New money management tools
• Enhanced fraud monitoring and alerts
• Financial wellness tools for budgeting, saving and setting goals