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Access to our online banking, mobile banking and audio banking sites will be unavailable from Saturday, June 1 at 10:00 PM until Sunday, June 2 at 6:00 AM (Pacific Time). 
Self-Help Credit Union

How to Use Mobile Deposit

What is Mobile Deposit?

Mobile Deposit is a feature of Self-Help Federal CU Mobile Banking that makes it possible for a paper check to be submitted for deposit into a Self-Help Federal CU account by transmitting a digital image of the paper check using a smartphone or other smart device.

How do I enroll in Mobile Deposit?

Once you’ve downloaded the Self-Help Federal CU Mobile Banking app (available on our mobile banking page), you must (1) click on the Mobile Deposit panel of the apps menu screen, and (2) follow the steps to complete the enrollment process. Enrollment approval or denial will follow. If approved, you must accept the End User Agreement before being granted access to the check depositing service.

Is there a fee for Mobile Deposit?

View an online version of the Self-Help Federal CU Schedule of Fees in English or Spanish to see all applicable fees and charges (and possibly how to avoid them). Additionally, contact your wireless provider regarding any messaging and data charges that may apply.

What are the Mobile Deposit user eligibility requirements?

Any user must:

  • Have funds on deposit in a checking or savings account at Self-Help Federal CU.
  • Be enrolled in Self-Help Federal CU online banking.
  • Be enrolled in Self-Help Federal CU mobile banking.
  • Be enrolled in Self-Help Federal CU mobile deposit.
  • Be a Self-Help Federal CU member in good standing.

Can an enrollee terminate enrollment in Mobile Deposit?

Yes. Written notification to Self-Help Federal CU is required. Notification must include the desired termination date. Similarly, Self-Help Federal CU may terminate an enrollee at any time upon written notice.

How many checks can be submitted for deposit within a 24-hour period via Mobile Deposit?

There is no limit on the number of checks that can be submitted via Mobile Deposit.

Is there a limit on the dollar amount allowed on deposits?

Yes. The deposit limit will be displayed by the app.

How do I endorse a check for deposit via Mobile Deposit?

Write FOR MOBILE DEPOSIT ONLY on the back of the check, along with your Self-Help Federal CU member number.

What should I do with a check once it has been imaged successfully?

Retain the check for at least 60 calendar days from the date of the image transmission. After 60 days, destroy the check (preferably with a shredding machine) or mark it VOID.

How do I cancel a mobile deposit?

Once a mobile deposit is successfully submitted it cannot be cancelled.

Why might the amount I entered via Mobile Deposit differ from the credit amount shown for the account?

It may be that an internal review of the deposited item discovered that the amount entered by keypad at the time of the deposit was different from the amount written on the check.

What can I do to get additional answers to questions about Self-Help Federal CU Mobile Deposit?

Use the following information to contact Self-Help Federal CU:

  • Contact your local branch
  • Call our Member Support Center: 877-369-2828 (toll-free)