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Self-Help Credit Union

How to Use Mobile Banking


What are the key features of Self-Help Federal CU Mobile Banking?

Self-Help Federal CU Mobile Banking includes the following features:

  • Real-time transaction history for loans, checking, and savings are integrated in one location
  • Transfers: account to account, scheduled, pending ACH and check withdrawal transfers are available
  • Online Services: E-Statements, bill pay, check order, member alerts, loan application, and tax information
  • Remote Deposit Capture: simply take photos of checks to deposit them. Learn more here.
  • Pay a Person: send money to anyone via text or email
  • Locations and ATMs: find all branch locations, hours, contact info, directions and identify ATMs

Safe and Secure

  • Self-Help Federal CU uses SSL (Secure Socket Layer) encryption to protect data communication across all mobile service provider platforms
  • Change online ID or Passcode
  • Federally insured by NCUA
What fees and charges can I expect to pay?

View our Self-Help Federal CU Schedule of Fees to see all applicable fees and charges (and possibly how to avoid them). There is no charge to download the Self-Help Federal CU Mobile Banking app. Additionally, contact your wireless provider regarding any messaging and data charges that may apply.

 

Do I need a username and password to log into mobile banking?

A username and password is required to access account information and to conduct account transactions via the mobile banking service. However, the ATM and branch locator feature can be accessed without a secure login.

What security protocols are used to protect account information?

All mobile banking activity is encrypted using state-of-the-art SSL encryption technology. We use SSL encryption for all of our online services. Self-Help Federal CU always uses state-of-the-art security measures to protect your data no matter how you choose to access your accounts.

What can I do to get additional answers to questions about Self-Help Federal CU mobile banking?

Contact Self-Help Federal CU: